How refunds work
Where you request a refund depends on where you bought your subscription or Boost, because the company that took your payment is the company that can refund it.
Bought in the iPhone app
Apple processed your payment, so Apple handles the refund. Request one at reportaproblem.apple.com, or through Report a Problem in your Apple purchase history. Refunds are granted at Apple's discretion under the Apple Media Services Terms and Conditions. We cannot issue a refund for an Apple purchase on Apple's behalf.
Bought in the Android app
Google processed your payment, so Google handles the refund. Request one through your Google Play order history, or at Google Play support. Refunds are granted under Google Play's refund policy. We cannot issue a refund for a Google Play purchase on Google's behalf.
Bought on this website
If you subscribed directly on ariadating.com, contact us at support@aria.dating with the email address you used at checkout. We will look at your request and respond within five business days.
Cancelling instead of refunding
Cancelling stops future charges but does not refund the period you have already paid for. You keep Premium until the end of that period. See Pricing for where to cancel on each platform.
Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under the consumer law that applies to you. If those rights give you more than this policy does, those rights apply.
Duplicate or unrecognised charges
If you see a charge you do not recognise, or you were charged twice, email support@aria.dating before disputing it with your bank. We can usually identify and resolve it faster than a dispute can.
Contact
Ringle Dating Ltd (company registration number 516697034), Abba Even 4, Jerusalem, Israel. Email support@aria.dating.